Refund and Returns Policy

Our refund and returns policy lasts 30 days. We only except returns that are defective or damaged. We do not except returns that were ordered in the incorrect size – please double check the size of the item before you complete your order. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer. There are certain situations where only partial refunds may be granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

We don’t offer returns and exchanges, but if there’s something wrong with your order, please email us at store@Merchyside.co.uk within a week of receiving the order. Don’t forget to add any photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

If you receive a refund, the cost of return shipping may be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To return your product, you should mail your product to one of the following addresses (Disclaimer! These addresses are only for product returns):

Packages sent out from our UK facility are returned to:
● Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.

Packages sent out from our Spanish facility are returned to:
● Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

Packages sent out from our Latvian facility are returned to:
● Lidostas Parks, Marupes novads, Latvia LV-2167.

Packages sent out from our facility in Canada are returned to:
● Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

Packages sent out from our US and Mexico facilities are returned to:
● 217 Wrangler Drive, Coppell, Texas 75019.

Packages fulfilled by our partner facility in Brazil are returned to:
● Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

Packages fulfilled by our partner facilities in Australia are returned to:
● 40 Tanimbla Street, Kedron, Queensland 4031, Australia.

Packages fulfilled by our partner facilities in Japan are returned to:
● Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at store@Merchyside.co.uk.

You can contact us at store@Merchyside.co.uk for questions related to refunds and returns.